HORRIBLE!!! I have a month to month contract. I started trying to cancel at the 19th & L location in DC, 3 months ago. I went in, they said to fill out the form online. After figuring out there is no form, I came to truebill.com. I've moved a month ago. I had been told on truebill that my membership was canceled... Now, it's back to billing me with the repeated option to cancel. I give up! I'll close my Damned bank account. NEVER go to Gold's Gym!!! Don't rely on truebill either!
The gym itself is okay at most. The staff is decent. The cancellation process is the worst that I have ever gone through in my life. Arlington Health and fitness or The BSC in Lexington are far better options 1/10. due to the way they handle leaving the gym.