Gym Membership (billed by ABC Financial)

7 Ratings

ABC Financial provides software and billing services for gyms and health clubs. If ABC Financial appears on your bill or as a subscription, it is most likely a gym membership.

on July 19th 2017
Incredibly difficult to cancel without going into the gym itself. I have been paying for a membership for years since I have no time to get to the gym during normal business hours when a "manager" is there to deal with it, and I assume try to talk me out of it or upsell me.
Verified Reviewer
on September 30th 2019
I would highly advise against joining any gym that uses ABC financial. It has been by far the worst customer service I have experienced. They wanted to argue and try to persuade rather than just canceling my membership. One they have your card information they make it an absolute pain to cancel payments. Absolute shit company.
Verified Reviewer
on August 23rd 2019
I had a horrible experience canceling my service due to moving to a new city for work. After numerous calls, and arguments over what "proof of my move" was; I finally got them to cancel. If given the chance, I would tell gyms using this billing service to look elsewhere.
Verified Reviewer
on September 5th 2021
Extremely difficult to cancel services and even request that you provide them you social security number information when attempting to cancel services over email which is ridiculous in itself I work in IT and we don't even transfer users passwords over email much less sensitive PII like that. Considering their automated service that supposedly can help resolve account issues even without the need of a real person it states said that my "account requires special attention" (Unsure as to why since I've made all my payments and my card has never changed) I guess I will be calling back during regular business hours 7am - 9pm which happen to be the only positive thing about this companies customer service center.
Verified Reviewer