How to cancel Xbox Live

If you need to, you can cancel your Xbox Live Gold subscription. Here’s how:

To cancel your membership immediately, please contact Xbox Support.

To end your membership at the end of your current term:

1. Go to https://support.xbox.com/en-us and log in using your Microsoft account
2. Go to My Account
3. In the Xbox Live section of the My Account page, click Cancel Auto Payment

Cancel XBOX on your XBOX 360 console:

1. On your Xbox One console select Settings > Account > Subscriptions
2. Choose the subscription you want to cancel, and then press the A button
3. Under Payment and billing, select Cancel Subscription and follow the instructions

To stop automatically renewing your subscription, but keep using it until it expires:

1. Sign in to your services and subscriptions page with your Microsoft account.
2. Find the subscription you want to stop renewing, then select Turn off auto-renew.
3. Select Confirm cancellation