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How to cancel Blackbaud
To cancel a cash or check Recurring Gift:
- Click the Recurring Gift tab. A list of recurring gift records displays.
- Click the link of the recurring gift record to edit.
- Update the Recurring Gift Status field to anything other than Active.
- Click Save.
To cancel a credit card Recurring Gift:
- Click the Recurring Gift tab. A list of recurring gift records displays.
- Click the link of the recurring gift record to edit.
- Click Cancel Recurring Gift. The Luminate CRM Recurring Gift Status field is updated to Written Off - Donor Canceled, and the New Payment Date field becomes blank. The Luminate Online record Status is updated to Canceled.
- Click Save.
To cancel over the phone, call: 1-843-216-6200
Email BlackbaudAccounts.Receivable@blackbaud.com and ask them to cancel your account.