How to cancel IMVU

If you signed up for a VIP subscription with your credit card, please follow the steps below to cancel your subscription:

STEP 1: Go to, and then login to your account. If you are having problems logging in, click here. STEP 2: Click Account. STEP 3: Under Account Tools, click the Manage subscriptions link, which will take you to the appropriate edit panel. STEP 4: Once you are there, you will see the option to cancel your subscription.

If you signed up for subscription with Paypal, please follow the instructions below to cancel a subscription with IMVU:

STEP 1: Log in to your account at STEP 2: Click the Gear Icon (Settings) located near the top of the page. STEP 3: Select Preapproved Payments under the Payment Settings section. STEP 4: Select IMVU. STEP 5: Click Cancel Profile to confirm.

To cancel over the phone, call: 1-650-321-8334
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