How to cancel HealthTap

Please select “Settings” from the left/main menu (called the “You” menu in the mobile phone app).

In your “Billing Settings,” please select “Your plan” or the blue/green text that describes your subscription plan type.

In the menu that drops down, please select the option to “Change your plan” to proceed.

Please choose the “Basic”/free plan.

Please select the “Change plan” button.

Please feel free to take a moment to explain your reasons for changing to the “Basic”/free plan so we can continue to improve our service.

To finalize the cancellation of your HealthTap Prime subscription, please select the “Continue” button.

After going through this process, a popup will appear at the top of the screen to confirm that your subscription has been canceled.