How to cancel DocuSign

To cancel, close, or downgrade your account, please email from the email address on file. If you no longer have access to that email please call DocuSign Support at (866) 219-4318.

During your call, we can also help you with transferring to a new plan or processing a refund.

Please note: If calling, please be prepared with the account number (Where do I find my DocuSign account number?), the email address associated with your account, and the last 4 digits of the credit card currently on file.

To cancel over the phone, call: (866) 219-4318
Email and ask them to cancel your account.

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DocuSign may show up on your statement as:

  • DOCUSIGN 02062190200 WA
  • DOCUSIGN 866-219-4318 WA
  • DOCUSIGN 866-219-4318 WA 98101 US
  • DocuSign SEATTLE WA
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