How to cancel 24 Hour Fitness

Send certified letter with request to cancel to home gym location.

Please provide:

  1. Name
  2. Billing Address
  3. Email
  4. Phone
  5. Home gym location
  6. Last 4 digits of credit card associated with account
  7. Birth date

Cancellation within 3-5 days of initial purchase:

You are entitled to a 3 day (5 days in CA and HI) cooling off period, meaning that if you notify 24 Hour Fitness within 3 days of your initial purchase (5 days in CA and HI), you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.

Basic/Loyalty Monthly payment memberships:

Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by providing notice to 24 Hour Fitness. Notice must be provided in writing, over the phone, or in person at a Club. Upon your request to cancel, future monthly payments will be stopped and your last month’s prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Commitment Monthly Payment memberships:

During the Commitment Period: Where you have a commitment monthly payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. After the Commitment Period, you may cancel by providing notice to 24 Hour Fitness. Upon your request to cancel, future monthly payments will be stopped and your last month’s prepaid dues will be applied. Notice must be provided in writing, over the phone, or in person at a Club. Please review your specific membership agreement for a complete explanation of cancellation rights.

Prepaid Limited Term memberships:

Where you have a prepaid limited term membership, you are not entitled to cancel your membership nor are you entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your pre-paid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.

To obtain a copy of your membership agreement and access your account online, please visit www.24hourfitness.com/memberservices.

To cancel over the phone, call: 866.308.8179

A little fit goes a long way, when you manage to fit in your workout. At 24 Hour Fitness, we’re here to provide the motivation you need to kick off the covers and kick into gear.

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